An exploration of card payment services in Mexico: A managerial and customer perspective

Authors

  • Sunday Adewale Olaleye Business School, Jamk University of Applied Sciences, Jyvaskyla 40200, Finland
  • Nuraddeen Nuhu Economics and Business Administration, Bridgewater College, Bridgewater, USA https://orcid.org/0000-0003-4104-5769
  • Erika Gallindo Department of Marketing, UDLAP, Puebla, Mexico

Keywords:

card payment, trust, distrust, security, bank services, economic growth, Mexico, emerging markets

Abstract

This study is rooted in trust theory to comprehensively understand the determinants of card payment usage in the context of Mexico. Thus, we employed a quantitative approach to investigate how attitude, security, trust, distrust, and intention aid the advancement of card payment usage in Mexico. Our findings show the direct and indirect determinants of card payment use and establish the interaction effects of trust and card payment advancement through gender. Consequently, this study moves the emerging mobile card payments literature forward by providing significant managerial, theoretical, and empirical contributions and assuaging feelings of distrust towards card payment services.

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Published

2022-12-27

How to Cite

Adewale Olaleye, S. ., Nuhu, N., & Gallindo, E. . (2022). An exploration of card payment services in Mexico: A managerial and customer perspective. Journal of Technology Management &Amp; Innovation, 17(4), 14–27. Retrieved from https://www.jotmi.org/index.php/GT/article/view/3982

Issue

Section

Research Articles