Characterization of Best Practices for Customer/Supplier Collaboration in Co-innovation Projects

Authors

  • Carlos Abraham Moya Université de Lorraine, ERPI (Equipe de Recherche sur les Processus Innovatifs) https://orcid.org/0000-0003-2060-1877
  • Vincent Boly Université de Lorraine, ERPI (Equipe de Recherche sur les Processus Innovatifs)
  • Laure Morel Université de Lorraine, ERPI (Equipe de Recherche sur les Processus Innovatifs) https://orcid.org/0000-0002-6666-8375
  • Daniel Gálvez Departamento de Ingeniería Industrial, Universidad de Santiago de Chile
  • Mauricio Camargo Université de Lorraine, ERPI (Equipe de Recherche sur les Processus Innovatifs) https://orcid.org/0000-0003-3867-2438

DOI:

https://doi.org/10.4067/S0718-27242020000400005

Keywords:

co-innovation, framework, customer/supplier collaboration, best practices

Abstract

High market competitiveness and a lack of internal resources and knowledge make companies increasingly interested in open innovation, being the collaborative innovation projects with suppliers one of the most widely used initiatives. However, the collaborative process is difficult to manage given the diversity of factors to consider when mixing different organizational cultures, resources, competencies, and experiences. One way to support the process is through the management of related good practices. Therefore, based on a review of the literature and international standards on open innovation or collaboration, this document identifies five dimensions and 18 practices of the customer-supplier
collaborative innovation process. The identification of these good practices allows the characterization of the customer/supplier collaboration process in innovation projects and allows the establishment of a reference framework for the creation of an evaluation model

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Published

2021-01-19

How to Cite

Moya, C. A., Boly, V., Morel, L., Gálvez, D., & Camargo, M. (2021). Characterization of Best Practices for Customer/Supplier Collaboration in Co-innovation Projects. Journal of Technology Management &Amp; Innovation, 15(4), 5–18. https://doi.org/10.4067/S0718-27242020000400005

Issue

Section

Research Articles