Performance Evaluation of IT Projects - The Shenhar and Dvir Model
This paper presents a scale for the ex-post evaluation of IT projects based on the definition of multidimensional performance of projects proposed by Shenhar and Dvir (2009). From the five dimensions proposed by these authors, a questionnaire was designed to assess the importance of various performance criteria in the ex-post evaluation of projects and IT in different organizations. The responses to the questions in the questionnaires were analyzed using factor analysis and Cronbach's alpha, which measures the scale’s internal reliability.The scales presented in this article are consistent with the evaluation criteria of the model ex-post evaluation of IT projects presented by Moraes and Laurindo (2010), and they are articulated with assessment procedures described by these authors. Accordingly, this paper contributes to the construction of a set of references for an ex-post evaluation of IT projects.
BACCARINI, David. The Logical Framework Method for Defining Project Success IN: International Journal of Project Management vol. 30, no. 4, pp 25-32, 1999.
BAKER, Bruce N., MURPHY, David C. e FISHER, Dalmar Factors Affecting Project Success IN CLELAND, D. I. e KING, W. R. Project Management Handbook. New York : Van Nostrand Reinhold, 1988.
COOKE-DAVIES, T. The real success factors on projects. IN International Journal of Project Management vol. 20, pp. 185-190, 2000
DVIR, D. et all. In search of project classification: a non-universal approach to project success factors. IN Research Policy , no. 27, pp. 915-935, 1998
HAIR, J. F. et all. Multivariate Data Analysis. Prentice Hall, 2005
LIM, C. S. & MOHAMED, M. Z. Criteria of project success: an exploratory re-examination. IN International Journal of Project Management vol. 17, no. 4, pp. 243-248, 1999
MORAES, R. O. Condicionantes de desempenho dos projetos de software e a influência da maturidade em gestão de projetos. Tese de Doutorado. Faculdade de Economia, Administração e Contabilidade da Universidade de São Paulo. 2004
MORAES, R. O. ; LAURINDO, F. J. B. . Avaliação de resultados de projetos de TI. IN: Anais do XXX Encontro Nacional de Engenharia de Produção. São Carlos, 2010
MUNNS, A. K. & BJEIRMI, B. F. The role of project management in achieving project success. IN: International Journal of Project Management vol 14 no. 2 pp. 81-87, 1997.
PINTO, J. K. & SLEVIN, D. P. Critical Success Factors Across the Project Life Cycle IN: International Journal of Project Management , 1986
SHENHAR, A. et all Project success: a multidimensional strategic concept. IN Long Range Planning, no. 34, pp. 699-725, 2001
SHENHAR, A. e DVIR, D. Reinventando Gerenciamento de Projetos. São Paulo: M.Books, 2009
WATERIDGE, John. IT project: a basis for success. IN International Journal of Project Management vol. 13, no. 3, pp. 169-172, 1995
Authors who publish with this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access).