Public Service Innovation and Evaluation Indicators


  • Silvia Cruz Department of Science and Technology Policy, Institute of Geosciences (IG), State University of Campinas (Unicamp)/ Faculty of Economics and Social Sciences, University of science and technology (Lille1).
  • Sônia Paulino Environmental Management, School of Arts, Sciences and Humanities, University of São Paulo (USP)



clean development mechanism, service innovation, urban solid waste sector, sustainability evaluation indicators


This paper analyzes innovation in public services with emphasis on the application of evaluation indicators. It considers the clean development mechanism (CDM) projects developed in the Bandeirantes and São João landfills, both located in the city of São Paulo, Brazil. There are two methodological procedures. First, the analysis is based on a multi-agent innovation approach. Second, there is an adaptation of the social carbon methodology (SCM) constructing indicators to assess the social and environmental outcome of landfill CDM projects in order to identify opportunities for innovations in services related to the solid waste sector. The application of the multi-agent model for innovation in public services in the solid waste sector makes it possible to bring together the political actors, service organizations and consumers / users. Equally pertinent is the adaptation of the application of SCM, defining indicators to understand the particularities of the service in the context researched, with regard to seeking opportunities for building new ways to solve specific problems through new institutional and organizational arrangements, involving municipal governments, utility companies, communities surrounding the landfills, collectors of recyclable materials, organized bodies of civil society; and with regard to establishing parameters to guide the objectives of innovation in the public sector.


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How to Cite

Cruz, S., & Paulino, S. (2013). Public Service Innovation and Evaluation Indicators. Journal of Technology Management & Innovation, 8, 285–297.