Measuring Excellence: A Closer Look at Malcolm Baldrige National Quality Award Winners in the Manufacturing Category

Authors

  • Brian Cazzell University of Central Missouri
  • Jeffrey M Ulmer University of Central Missouri

DOI:

https://doi.org/10.4067/S0718-27242009000100012

Keywords:

Malcolm Baldrige National Quality Award, MBNQA, manufacturing, award impact.

Abstract

The Malcolm Baldrige National Quality Award is the nation’s highest quality award. The application and review process is outlined in this work. The objective of this study was to examine the five previous winners in the Manufacturing category and to establish a firm conclusion about the award’s impact. The impact of the award was examined in several categories including financial performance, market share, and employee productivity. This study explored the accomplishments of each company and compared the common factors they shared with one another. It was found that all five companies experienced tremendous financial growth on average of 100% in either sales or revenue as a result of their dedication to quality which ultimately led to winning the MBNQA.

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Author Biographies

Brian Cazzell, University of Central Missouri

Leading Chief Petty Officer Naval Health Clinic

Jeffrey M Ulmer, University of Central Missouri

Assistant Professor, Ph.D. School of Technology

References

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Published

2009-05-04

How to Cite

Cazzell, B., & Ulmer, J. M. (2009). Measuring Excellence: A Closer Look at Malcolm Baldrige National Quality Award Winners in the Manufacturing Category. Journal of Technology Management & Innovation, 4(1), 134–142. https://doi.org/10.4067/S0718-27242009000100012

Issue

Section

Case Studies