The Adoption of Product-Service System Business Models: A Multiple Case Study

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Keywords:

business model, PSS, product-service system, sustainability

Abstract

This study aimed to analyze the adoption of product-service system (PSS) business models, focusing on adoption and perception aspects of PSS, as well as elements intrinsic to the design of the PSS business model itself. A qualitative method was employed through a multiple case study, utilizing semi-structured interviews and secondary data analysis. The findings suggest that companies embracing PSS share a common drive for innovation. Moreover, PSS is adopted and perceived as a means to meet customer needs and provide efficient, customized products. Furthermore, the value proposition of the PSS business model emphasizes sustainability. For managers, this study offers insights into the workings of PSS business models and suggests strategies for managing their key components effectively.

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Author Biographies

Camila Peripolli Sanfelice , Federal University of Santa Catarina, Brazil

Camila Peripolli Sanfelice is a PhD candidate in Accounting from the Postgraduate Program in Accounting from the Federal University of Santa Catarina, Florianópolis, Brazil.

Jordana Marques Kneipp, Federal University of Santa Maria

Jordana Marques Kneipp is a Full Professor Department of Administrative Sciences and Postgraduate Program in Administration at the Federal University of Santa Maria, Santa Maria, Brazil.

Greice Eccel Pontelli, Federal University of Santa Maria

Greice Eccel Pontelli is a PhD candidate in Administration from the Postgraduate Program in Administration from the Federal University of Santa Maria, Santa Maria, Brazil.

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Published

2024-10-25

How to Cite

Peripolli Sanfelice , C., Marques Kneipp, J., & Eccel Pontelli, G. (2024). The Adoption of Product-Service System Business Models: A Multiple Case Study. Journal of Technology Management & Innovation, 19(3), 3–14. Retrieved from https://www.jotmi.org/index.php/GT/article/view/4374

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Research Articles

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