Acceptance of Smartphone in Enhancing Patient-Caregivers Relationship


  • Wan Khairuzzaman Wan Ismail International Business School, Universiti Teknologi Malaysia.
  • Paul Hong Kit Chan Ministry of Health, Putrajaya, Malaysia
  • Nora Buhari International Business School, Universiti Teknologi Malaysia.
  • Azlina Muzaini International Business School, Universiti Teknologi Malaysia.



healthcare provider, patient-caregiver relation, smartphones, mobile communication technology


Patients may take more initiative to give more attention to their health as well as foster closer relationship with the caregivers and this has been made possible through smartphone. This paper investigates the perceived usefulness of smartphone among healthcare personnel in a private hospital setting. The study has identified elements which have had impact on individual decision to use smartphones using Technology Acceptance Model (TAM). Questionnaires were distributed to 57 respondents including medical doctors, nurses and head of department of a hospital. The analysis shows that the younger generations were more ‘trendy’ in owning a Smartphone. The study indicates that females reported better acceptance of smartphone use in their works. Healthcare industry will be more patient-centric instead of doctor-centric, hence, it is important for healthcare providers to provide services in line with the customers’ requirement without jeopardizing patient safety and lives.


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Author Biography

Wan Khairuzzaman Wan Ismail, International Business School, Universiti Teknologi Malaysia.

Deputy Dean (Academic and Internationalization)


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How to Cite

Wan Ismail, W. K., Chan, P. H. K., Buhari, N., & Muzaini, A. (2012). Acceptance of Smartphone in Enhancing Patient-Caregivers Relationship. Journal of Technology Management & Innovation, 7(3), 71–79.



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