The Impact of Digitalization and Technological Human Capital on The Performance of The Brazilian PYME: An Empirical Study

Adão Maximiliano de Souza Regis; Sérgio Castro Gomes; Marcos Ricardo Rosa Georges

doi:10.4067/S0718-27242025000100074

Authors

Adão Maximiliano de Souza Regis Universidade da Amazônia -UNAMA
Sérgio Castro Gomes Universidade da Amazônia - UNAMA https://orcid.org/0000-0002-1731-8766
Marcos Ricardo Rosa Georges Pontifícia Universidade Católica de Campinas - PUC-Campinas, Belém, Pará, Brasil

DOI:

https://doi.org/10.4067/S0718-27242025000100074

Keywords:

Digital transformation, Business Performance, MSME, ICT Management

Abstract

Digital transformation is an essential part of the fourth industrial revolution, also known as Industry 4.0. With the COVID-19 pandemic, the process of adopting digital transformation has accelerated and is booming among companies of different sizes, sectors and regions around the world. In Brazil, 90% of MSMEs are at the initial level of digital maturity, which contrasts with the reality in developed European countries such as Denmark, Finland, Belgium, Malta and the Netherlands, where digital maturity is higher and largely results in the development of employees' digital skills and competencies through specific training for the development of online products and services. The study is relevant because it expands the empirical understanding of the effects of digitalization and the managerial characteristics of the ICT area of companies in a developing country like Brazil. For the academic sector, the research contributes by providing empirical evidence on the impact of digitalization on MSMEs, offering new perspectives for future research. In the business context, managers can use this information to formulate more effective digitalization strategies, adapted to the specific needs of their organizations.

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Author Biographies

Adão Maximiliano de Souza Regis, Universidade da Amazônia -UNAMA

Master's degree in Administration (in progress) - UNAMA Start (Start October 2022) Degree in History (2023), specialization: MBA in People Management and Human Resources (2022) Improvement course in Theology. (2014) Specialization in Production Engineering completed in 2013. Holds a degree in Administration from the International Association of Continuing Education (2011). Professional Experiences:Position: Technologist in Human Resources management from 10/07/2021 Currently - IFPA Federal Institute of Pará.Position: Director of Federal Public Service from 05/01/2021 to 09/01/2021.- Ipixuna City Hall Pará.Position: Financial Administrative Manager from 11/03/2016 to 12/26/2020 - Truly NolenCargo: Supply Analyst (Planning, purchasing and warehouse, inventory) 2012 to 2014 - Hydro.Position: Service assistant 2010 to 2012- Mineração Paragominas/ValeCargo: Laboratorista January 2008 to December 2009. - Vale Cargo: Equipment Inspector February 2007 to December 2008 - Vale Cargo: Manager January 2004 to January 2006 Tropical Store

Sérgio Castro Gomes, Universidade da Amazônia - UNAMA

Graduated in Mathematics from the Federal University of Pará (1986). Master in Economics from the University of Amazônia (2003) and PhD in Applied Economics from the Federal University of Viçosa (2007). He is currently a full professor at the University of Amazônia. He is a permanent professor in the Postgraduate Program in Administration (PPAD) at UNAMA. Develops research in the area of strategic management, with an emphasis on resource-based theory and its derivations. Researcher at the Center for Studies, Research and Strategic Projects in Public Governance at the School of Public Governance of the State of Pará (CEPPE / EGPA), with studies in the area of public policy evaluation and strategic management in the public sector. Leader of the Research Group of the Center for Studies on Management Practices, Performance and Competitiveness of Amazon Organizations (NEGOA), in which he develops research related to management practices and performance of hotels, restaurants and other establishments in the hospitality chain. It also researches relationships between companies in the supply chain of agricultural and extractive products in the Amazon. Develops research with traditional communities in the Amazon investigating socioeconomic, environmental and ecological aspects that enhance the participation of residents of these communities in REDD+ projects proposed by companies in the agricultural sector.

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