A Framework for the Strategic Management of Science & Technology Parks

Juliane Ribeiro; Agnaldo Higuchi; Marcelo Bronzo; Ricardo Veiga; Adriana de Faria

doi:10.4067/S0718-27242016000400011

Authors

Juliane Ribeiro Federal Institute of Minas Gerais
Agnaldo Higuchi Federal University of the Valleys of Jequitinhonha and Mucuri
Marcelo Bronzo Federal University of Minas Gerais
Ricardo Veiga Federal University of Minas Gerais
Adriana de Faria Federal University of Viçosa

DOI:

https://doi.org/10.4067/S0718-27242016000400011

Keywords:

science and technology parks, service-dominant logic, balanced scorecard, general hierarchical model, performance management model.

Abstract

Science and technology parks (STPs) have been playing an increasingly influential role in the stimulation and growth of the knowledge economy. However, the spread of STPs faces relevant challenges, such as the development of robust performance management systems, able to demonstrate results and indicate improvement opportunities. Thereby, this paper proposes a theoretical model of performance management, which combines premises of the Service-Dominant Logic (S-D Logic), the Balanced Scorecard (BSC) and the General Hierarchical Model (GHM). Based on a multiple-case exploratory and qualitative study, relevant information about the strategic planning and management of these projects were extracted and paved the way for the construction of a performance hierarchical model composed of five perspectives, according to the BSC. Considering the outcomes, it is expected that the proposed model provide useful insights for the consolidation of a framework for the strategic management of science and technology parks.