User’s Perspective of Electronic Government Adoption in Brazil

Gustavo Hermínio Salati Marcondes de Moraes; Fernando de Souza Meirelles

doi:10.4067/S0718-27242017000200001

Authors

Gustavo Hermínio Salati Marcondes de Moraes University of Campinas - School of Applied Science
Fernando de Souza Meirelles Getulio Vargas Foundation - Business Administration School of São Paulo (FGV-EAESP)

DOI:

https://doi.org/10.4067/S0718-27242017000200001

Keywords:

e-Government, technology adoption, information technology, Brazil.

Abstract

The objective of this work was to study which factors influence the use of e-government in Brazil, focusing on investigating government computerization initiatives of fiscal control mechanisms, through a study on the Nota Fiscal Paulista program. We interviewed approximately 3,500 citizens who have used the program, in 11 cities in the State of São Paulo. Of this total, 715 responses were considered valid. We used a quantitative methodology for the development of this research, through the multivariate analysis technique of structural equation modeling. The study presented a robust model with a high explanatory power, in which the influencing factors are: Perceived Benefit; Perceived Ease of Use; Social Influence; Perceived Security; Trust in the Government and Habit.