An Analysis of Virtual Team Characteristics: A Model for Virtual Project Managers
DOI:
https://doi.org/10.4067/S0718-27242015000100014Keywords:
virtual team, collaboration technology, best-practice model, case study, medical devicesAbstract
An integrated model, created to guide project managers, is outlined for the implementation and management of virtual teams. This model is developed by means of an exploratory literature review and an empirical investigation of virtual team utilization in a multinational medical device manufacturer, which examines several factors critical to their success. A TOWS matrix is used to structure the results of the analysis and to identify future virtual team strategies for the organization. The study demonstrates that a structured approach is essential to ensure that the benefits resulting from virtual teamwork are maximized.Downloads
Metrics
References
ANDERSON, A.H., McEwan, R., Bal, J., Carletta, J. (2007). Virtual team meetings: An analysis of communication and context. Computers in Human Behavior, 23, 2558–2580. doi:10.1016/j.chb.2007.01.001
BELL, B.S., Kozlowski, S.W.J. (2002). A typology of virtual teams: Implications for effective leadership. Group & Organization Management, 27(1), 14-49. doi: 10.1177/1059601102027001003
BRYANT, S.M., Albring, S.M., Murthy, U. (2009). The effects of reward structure, media richness and gender on virtual teams. International Journal of Accounting Information Systems, 10, 190–213. doi:10.1016/j.accinf.2009.09.002
CARTER, D.R., Seely, P.W., Dagosta, J., DeChurch, L.A., Zaccaro, S.J. (2015). Leadership for global virtual teams: Facilitating teamwork processes. In Wildman, J.L, Griffith, R.L. (Eds) (2015) Leading Global Teams (pp. 225-252). Springer, New York. doi:10.1007/978-1-4939-2050-1_10
CHINOWSKY, P.S., Rojas, E.M. (2003). Virtual teams: guide to successful implementation. Journal of Management in Engineering, 19(3), 98-106. doi:10.1061/(ASCE)0742597X(2003)19:3(98)
CLEAR, T., MacDonell, S.G. (2011). Understanding technology use in global virtual teams: Research methodologies and methods. Information and Software Technology, 53(9), 9941011. doi:10.1016/j.infsof.2011.01.011
CRAMTON, C.D., Orvis, K.L. (2003). Overcoming barriers to information sharing in virtual teams. In: Gibson, C.B., Cohen, S.G. (Eds.), Virtual Teams that work: Creating conditions for virtual team effectiveness, Jossey-Bass, San Francisco.
FAN, Z.P., Suo, W.L., Feng, B., Liu, Y. (2011). Trust estimation in a virtual team: A decision support method. Expert Systems with Applications, 38(8), 10240-10251. doi:10.1016/j. eswa.2011.02.060
FURST, S.A., Blackburn, R.S., Rosen, B. (1999). Virtual team effectiveness: A proposed research agenda. Information
Systems Journal, 9(4), 249-269. doi: 10.1046/j.13652575.1999.00064.x
GERMAIN, M L., McGuire, D. (2014). The role of swift trust in virtual teams and implications for human resource development. Advances in Developing Human Resources,
(3), 356-370. doi: 10.1177/1523422314532097
GIBSON, C.B., Huang, L., Kirkman, B.L., Shapiro, D.L. (2014). Where global and virtual meet: The value of examining the intersection of these elements in twenty-first-century teams. Annual Review of Organizational Psychology and Organizational Behavior, 1(1), 217-244. doi: 10.1146/annurevorgpsych-031413-091240
GILSON, L.L., Maynard, M.T., Young, N.C.J., Vartiainen, M., Hakonen, M. (2014). Virtual Teams Research 10 Years, 10 Themes, and 10 Opportunities. Journal of Management, doi: 10.1177/0149206314559946
GREENBERG, P.S., Greenberg, R.H., Antonucci, Y.L. (2007). Creating and sustaining trust in virtual teams, Business Horizons, 50(4), 325–333. doi:10.1016/j.bushor.2007.02.005
GRIFFITH, T.L., Sawyer, J., Neale, M. (2003). Virtualness and knowledge in teams: managing the love triangle of organizations, individuals, and information technology, MIS Quarterly, 27(2), 265-87.
GUZZO, R.A., Dickson, M.W. (1996). Teams in organizations: Recent research on performance and effectiveness. Annual review of psychology, 47(1), 307-338. doi: 10.1146/annurev. psych.47.1.307
HERTEL, G., Geister, S., Konradt, U. (2005). Managing virtual teams: A review of current empirical research. Human Resource Management Review, 15(1), 69-95. doi:10.1016/j. hrmr.2005.01.002
HILL, N.S., Lorinkova, N., Karaca, A. (2014). A critical review and meta-analysis of leadership behaviors and virtual teams performance. Academy of Management Proceedings, 2014, 1, 12990-12990. doi: 10.5465/AMBPP.2014.12990abstract
HUANG, R., Kahai, S., Jestice, R. (2010). The contingent effects of leadership on team collaboration in virtual teams. Computers in Human Behavior, 26(5), 1098–1110. doi:10.1016/j.chb.2010.03.014
HUBERMAN, M., Miles, M.B. (Eds.). (2002). The qualitative researcher’s companion. Sage. doi: 10.4135/9781412986274
JOHNSON, P., Heimann, V., O’Neill, K. (2001). The “wonderland” of virtual teams. Journal of Workplace Learning, 13(1), 24-29. doi: 10.1108/13665620110364745
KIRKMAN, B.L., Mathieu, J.E., (2005). The dimensions and antecedents of team virtuality, Journal of Management, 31(5),
-718. doi: 10.1177/0149206305279113
LEE, M.R., (2009). E-ethical leadership for virtual project teams, International Journal of Project Management, 27(5), 456–463. doi:10.1016/j.ijproman.2008.05.012
LEE-KELLEY, L. (2006). Locus of control and attitudes to working in virtual teams. International Journal of Project Management, 24(3), 234–243. doi:10.1016/j. ijproman.2006.01.003
LEE-KELLEY, L., Sankey, T. (2008). Global virtual teams for value creation and project success: A case study, International Journal of Project Management, 26(1), 51–62. doi:10.1016/j. ijproman.2007.08.010
MAGNUSSON, P., Schuster, A., Taras, V. (2014). A processbased explanation of the psychic distance paradox: evidence from global virtual teams. Management International Review, 54(3), 283-306. doi: 10.1007/s11575-014-0208-5
MAZNEVSKI, M.L., Chudoba, K.M., (2000). Bridging space over time: Global virtual team dynamics and effectiveness, Organization Science, 11(5), 473-492. doi: 10.1287/ orsc.11.5.473.15200
MERRIAM, S.B. (2014). Qualitative research: A guide to design and implementation. John Wiley & Sons.
MINAS, R.K., Potter, R.F., Dennis, A.R., Bartelt, V., Bae, S. (2014). Putting on the thinking cap: Using neuroIS to understand information processing biases in virtual teams. Journal of Management Information Systems, 30(4), 49-82. doi: 10.2753/MIS0742-1222300403
MUNKVOLD, B., Zigurs, I. (2007). Process and technology challenges in swift-starting virtual teams. Information & Management, 44(3), 287-299. doi:10.1016/j.im.2007.01.002
PAUL, S., Seetharaman, P., Samarah, I., Mykytyn, P.P., (2004). Impact of heterogeneity and collaborative conflict management style on the performance of synchronous global virtual teams. Information & Management, 41(3), 303– 321. doi:10.1016/S0378-7206(03)00076-4
POLTROCK, S.E., and Engelbeck, G. (1999). Requirements for a virtual collocation environment. Information and
Software Technology, 41(6), 331-339. doi:10.1016/S09505849(98)00066-4
PURVANOVA, R.K. and Bono, J.E. (2009). Transformational leadership in context: Face-to-face and virtual teams.
The Leadership Quarterly, 20(3), 343-357. doi:10.1016/j.
leaqua.2009.03.004
REZGUI, Y. (2007). Exploring virtual team-working effectiveness in the construction sector. Interacting with Computers, 19(1), 96-112. doi: doi:10.1016/j. intcom.2006.07.002
RIOPELLE, K., Gluesing, J.C., Alcordo, T.C., Baba, M.L., Britt, D., McKether, W., Monplaisir, L., Ratner, H.H., Wagner, K.H. (2003). Context, task, and the evolution of technology use in global virtual teams. In: Gibson, C.B., Cohen, S.G. (Eds.), Virtual Teams that Work: Creating Conditions for Virtual Team Effectiveness. Jossey-Bass, San Francisco.
ROSEN, B., Furst, S.A., Blackburn, R.S. (2007). Overcoming barriers to knowledge sharing in virtual teams, Organizational Dynamics, 36(3), 259-273. doi:10.1016/j.orgdyn.2007.04.007
ROWLEY, J. (2002). Using case studies in research. Management research news, 25(1), 16-27. doi: 10.1108/01409170210782990
RUSMAN, E., van Bruggen, J. Sloep, P., Koper, R. (2010). Fostering trust in virtual project teams: Towards a design framework grounded in a TrustWorthiness ANtecedents (TWAN) schema. International Journal of Human-Computer Studies, 68(11), 834–850. doi:10.1016/j.ijhcs.2010.07.003
SCHILLER, S., Mennecke, B.E., Nah, F.F.H., Luse, A. (2014). Institutional boundaries and trust of virtual teams in collaborative design: An experimental study in a virtual world environment. Computers in Human Behavior, 35, 565577. doi:10.1016/j.chb.2014.02.051
SHACHAF, P. (2008). Cultural diversity and information and communication technology impacts on global virtual teams: An exploratory study, Information & Management, 45(2), 131–142. doi:10.1016/j.im.2007.12.003
SHEN, Z., Lyytinen, K., Yoo, Y. (2014). Time and information technology in teams: a review of empirical research and future research directions. Forthcoming in European Journal of Information Systems. doi:10.1057/ejis.2014.8
VALACICH, J.S., Dennis, A.R., Connolly, T. (1994). Idea generation in computer-based groups: A new ending to an old story. Organizational Behavior and Human Decision Processes, 57(3), 448-467. doi:10.1006/obhd.1994.1024
WEIHRICH, H. (1982). The TOWS Matrix – A Tool for Situational Analysis. Long Range Planning, 15(2), 54-66.
doi:10.1016/0024-6301(82)90120-0
YIN, R.K. (2014). Case study research: Design and methods. Sage publications.
ZACCARO, S., Bader, P. (2003). E-leadership and the challenges of leading e-teams: Minimizing the bad and maximizing the good, Organizational Dynamics, 31(4), 377387.
ZAKARIA N., Yusof, S.A.M. (2015). Can we count on you at a distance? The impact of culture on formation of swift trust within global virtual teams. In: Leading Global Teams (pp. 253-268). Springer, New York.
ZIGURS, I. (2003). Leadership in virtual teams: Oxymoron or opportunity? Organizational Dynamics, 31(4), 339-351.
Downloads
Published
How to Cite
Issue
Section
License