Knowledge Management, Total Quality Management and Innovation: A New Look

Authors

  • Amir Honarpour Department of Management, FPPSM, Universiti Teknologi Malaysia.
  • Ahmad Jusoh Department of Management, FPPSM, Universiti Teknologi Malaysia.
  • Khalil Md Nor Department of Management, FPPSM, Universiti Teknologi Malaysia.

DOI:

https://doi.org/10.4067/S0718-27242012000300003

Keywords:

Total Quality Management, Knowledge Management, Innovation, Joint Variance Analysis

Abstract

In the present challenging dynamic environment, innovation is considered as a capability that renews the competitive advantage of a company. In recent years, considerable effort has been made to examine the factors that affect innovation in organizations. Knowledge management and total quality management, which play an important role in the contemporary management progress, are among the factors investigated. On the one hand, knowledge management has been recognized as an enabler that can deploy innovation by creating, storing, transferring, and applying knowledge, while on the other hand, the implementation of total quality management practices are addressed as one of the important factors that can influence innovation in a positive way. Lately, although a few researchers have shown some interest in the relationship of total quality management and knowledge management and their have not reached a consensus to conceptualize this relation. Looking at it from the methodological perspective, this problem can be tackled by using the Joint Variance analysis method where it can demonstrate correlation among independent variables and the effect of them on innovation. This study aims to propose a framework that shows how total quality management and knowledge management are reciprocally related to each other and how this affinity can impact innovation.

Downloads

Download data is not yet available.

References

ABRUNHOSA,A., Moura E Sá, P. (2008).Are TQM principles supporting innovation in the Portuguese footwear industry? Technovation, 28(4), 208-221.

ANDREEVA, T., Kianto, A. (2011). Knowledge processes, knowledge-intensity and innovation: a moderated mediation analysis. Journal of Knowledge Management, 15(6), 1016-1034.

ARAMBURU, N., Saenz, J., Rivera, O. (2006). Fostering innovation and knowledge creation: the role of management context. Journal of Knowledge management, 10(3), 157-168.

BARBER, K. D., Munive-Hernandez, J. E., Keane, J. P. (2006). Process-based knowledge management system for continuous improvement. International Journal of Quality & Reliability Management, 23(8), 1002-1018.

BARON, R. M., Kenny, D.A. (1986).The moderator–mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations. Journal of personality and social psychology, 51(6), 1173.

CHANG, H. F.,Tzeng, G. H. (2010). A causal decision making model for knowledge management capabilities to innovation performance in Taiwan’s high-tech industry. Journal of tech- nology management & innovation, 5(4), 137-146.

CHANG, S. C., Lee, M. S. (2008).The linkage between knowledge accumulation capability and organizational innovation. Journal of Knowledge Management, 12(1), 3-20.

CHEN, C. J., Huang, J. W. (2009). Strategic human resource practices and innovation performance--The mediating role of knowledge management capacity. Journal of Business Research, 62(1), 104-114.

CHOO, A. S., Linderman, K. W., Schroeder, R. G. (2007). Method and context perspectives on learning and knowledge creation in quality management. Journal of Operations Management, 25(4), 918-931.

CHUNG-JEN, C., Jing-Wen, H., Yung-Chang, H. (2010). Knowledge management and innovativeness:The role of organizational climate and structure. International Journal of Manpower, 31(8), 848-870.

COLURCIO, M. (2009). TQM: a knowledge enabler? The TQM journal, 21(3), 236-248.

DAMANPOUR, F. (1991). Organizational innovation:A meta-analysis of effects of determinants and moderators. Academy of management journal, 555-590.

DARROCH, J. (2005). Knowledge management, innovation and firm performance. Journal of Knowledge Management, 9(3), 101-115.

DOOLEY, L., O Sullivan, D. (2007). Managing within distributed innovation networks. International Journal of Innovation Management, 11(3), 397.

DVIR, R. (2002). Potential for leverage between the quality management and knowledge management professional communities: an intellectual capital mapping. PhD thesis, Cranfield University.

FENG, J., Prajogo, D., I., Tan, K. C., Sohal, A., S. (2006). The impact of TQM practices on performance. European Journal of Innovation Management, 9(3), 269.

FUENTES, M. M. F., Montes, F. J. L., Fernández, L. (2006). Total Quality Management, strategic orientation and organizational performance: the case of Spanish companies. [Article]. Total Quality Management & Business Excellence, 17(3), 303-323.

HOANG, D. T., Igel, B., Laosirihongthong, T. (2006). The impact of total quality management on innovation: Findings from a developing country. International journal of quality & reliability management, 23(9), 1092-1117.

HUANG, J.-W., Li, Y.-H. (2009). The mediating effect of knowledge management on social interaction and innovation performance. International Journal of Manpower, 30(3), 285-301.

HUNG, R. Y. Y., Lien, B. Y.-H., Yang, B., Wu, C.-M., Kuo, Y.-M. (2011). Impact of TQM and organizational learning on innovation performance in the high-tech industry. International Business Review, 20(2), 213-225.

HUNG, R.Y.Y., Lien, B.Y. H., Fang, S. C., McLean, G. N. (2010). Knowledge as a facilitator for enhancing innovation performance through total quality management.Total Quality Management, 21(4), 425-438.

JANTUNEN, A. (2005). Knowledge-processing capabilities and innovative performance: an empirical study. European Journal of Innovation Management, 8(3), 336-349.

JAYAWARNA, D., Holt, R. (2009). Knowledge and quality management: An R&D perspective. Technovation, 29(11), 775-785.

JIANG, X., Li, Y. (2009). An empirical investigation of knowledge management and innovative performance: The case of alliances. Research Policy, 38(2), 358-368.

JU, T. L., Lin, B., Lin, C., Kuo, H. (2006). TQM critical factors and KM value chain activities. Total Quality Management & Business Excellence, 17(3), 373-393.

LIAO, S. H.,Wu, C. (2010). System perspective of knowledge management, organizational learning, and organizational innovation. Expert Systems with Applications, 37(2), 1096-1103.

LIN, C., Wu, C. (2005). Managing knowledge contributed by ISO 9001: 2000. International Journal of Quality & Reliability Management, 22(9), 968-985.

LOPEZ-MIELGO, N., Montes-Peón, J. M., Vázquez-Ordás, C. J. (2009). Are quality and innovation management conflicting activities? Technovation, 29(8), 537-545.

LORENTE, A. R. M., Dewhurst, F., Dale, B. G. (1999). TQM and business innovation. European Journal of Innovation Management, 2(1), 12-19.

MEI, S., Nie, M. (2007). Relationship between knowledge sharing, knowledge characteristics, absorptive capacity and innovation: An empirical study of Wuhan optoelectronic cluster. The Business Review, 7(2), 154-161.

MOLINA, L. M., Llorens-Montes, J., Ruiz-Moreno, A. (2007). Relationship between quality management practices and knowledge transfer. Journal of Operations Management, 25(3), 682-701.

PERDOMO-ORTIZ, J., Gonzalez-Benito, J., Galende, J. (2009). The intervening effect of business innovation capability on the relationship between Total Quality Management and technological innovation. International Journal of Production Research, 47(18), 5087-5107.

PERDOMO-ORTIZ, J., González-Benito, J., Galende, J. (2006). Total quality management as a forerunner of business innovation capability.Technovation, 26(10), 1170-1185.

PERDOMO-ORTIZ, J., González-Benito, J., Galende, J. (2009). An analysis of the relationship between total quality management-based human resource management practices and innovation. The International Journal of Human Resource Management, 20(5), 1191-1218.

PINHO, J. C. (2008).TQM and performance in small medium enterprises: The mediating effect of customer orientation and innovation. International journal of quality & reliability management, 25(3), 256-275.

PRAJOGO, D. I., Sohal,A. S. (2003).The relationship between TQM practices, quality performance, and innovation performance: An empirical examination. International journal of quality & reliability management, 20(8), 901-918.

PRAJOGO, D. I., Sohal, A. S. (2004a).The multidimensionality of TQM practices in determining quality and innovation performance — an empirical examination. Technovation, 24(6), 443-453.

PRAJOGO, D. I., Sohal, A. S. (2004b). Transitioning from total quality management to total innovation management: an Australian case. International journal of quality & reliability management, 21(8), 861-875.

SADIKOGLU, E., Zehir, C. (2010). Investigating the effects of innovation and employee performance on the relationship between total quality management practices and firm performance: An empirical study of Turkish firms. International Journal of Production Economics, 127(1), 13-26.

SATISH, K., Srinivasan, R. (2010). Total Quality Management and Innovation Performance: An Empirical Study on the Interrelationships and Effects. South Asian Journal of Management, 17(3), 8.

SCHOEN, J. L., DeSimone, J. A., James, L. R. (2011). Exploring Joint Variance Between Independent Variables and a Criterion. Organizational Research Methods, 14(4), 674-695.

STEWART, D., Waddell, D. (2008). Knowledge Management: The fundamental component for delivery of quality. Total Quality Management, 19(9), 987-996.

SUN, H., Yau, H. K., Ming Suen, E. K. (2010). The Simultaneous Impact of Supplier and Customer Involvement on New Product Performance. Journal of technology management & innovation, 5(4), 70-82.

SWAN, J., Newell, S., Scarbrough, H., Hislop, D. (1999). Knowledge management and innovation: networks and net-working. Journal of Knowledge management, 3(4), 262-275.

TADDESE, F., Osada, H. (2010). Process Techno-Innovation Using TQM in Developing Countries Empirical Study of Deming Prize Winners. Journal of technology management & innovation, 5(2), 47-65.

TROTT, P. (2008). Innovation management and new product development: Prentice Hall.

WADDELL, D., Stewart, D. (2008). Knowledge management as perceived by quality practitioners. The TQM journal, 20(1), 31-44.

ZACK, M., McKeen, J., Singh, S. (2009). Knowledge management and organizational performance: an exploratory analysis. Journal of Knowledge Management, 13(6), 392-409.

ZAIM, H.,Tatoglu, E., Zaim, S. (2007). Performance of knowledge management practices: a causal analysis. Journal of Knowledge Management, 11(6), 54-67.

ZIENTEK, L. R., Thompson, B. (2009). Matrix summaries improve research reports: Secondary analyses using published literature. Educational Researcher, 38(5), 343-352.

Downloads

Published

2012-09-22

How to Cite

Honarpour, A., Jusoh, A., & Md Nor, K. (2012). Knowledge Management, Total Quality Management and Innovation: A New Look. Journal of Technology Management & Innovation, 7(3), 22–31. https://doi.org/10.4067/S0718-27242012000300003

Issue

Section

Research Articles