A Delphi Study of RFID Applicable Business Processes and Value Chain Activities in Retail

Mithu Bhattacharya, Irene Petrick, Tracy Mullen, Lynette Kvasny


For this research we use Delphi technique to identify the key business processes and value chain activities that are improved by RFID. Our Delphi study involves 74 experts from different domains such as consulting, retail, academia, and third party service providers. We also explored whether there is any difference in expert perceptions about RFID applicable business processes and value chain activities across different business associations.


RFID; Delphi; retail; business processes; value chain activity

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DOI: http://dx.doi.org/10.4067/S0718-27242011000300005

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