Acceptance of Smartphone in Enhancing Patient-Caregivers Relationship

Wan Khairuzzaman Wan Ismail, Paul Hong Kit Chan, Nora Buhari, Azlina Muzaini


Patients may take more initiative to give more attention to their health as well as foster closer relationship with the caregivers and this has been made possible through smartphone. This paper investigates the perceived usefulness of smartphone among healthcare personnel in a private hospital setting. The study has identified elements which have had impact on individual decision to use smartphones using Technology Acceptance Model (TAM). Questionnaires were distributed to 57 respondents including medical doctors, nurses and head of department of a hospital. The analysis shows that the younger generations were more ‘trendy’ in owning a Smartphone. The study indicates that females reported better acceptance of smartphone use in their works. Healthcare industry will be more patient-centric instead of doctor-centric, hence, it is important for healthcare providers to provide services in line with the customers’ requirement without jeopardizing patient safety and lives.


healthcare provider; patient-caregiver relation; smartphones; mobile communication technology

Full Text:

PDF [en]


ALASAARELA, E., Nemana, R. and Demello, S. (2009). Drivers and challenges of wireless solutions in future healthcare. Computer Information Science, 19-24.

BOWER, A. G. (2005). The diffussion of value of healthcare Information Technology. Santa Monica, CA: Rand Corporation.

CHAO, C. C., Jen, W. Y., Hung, M. C., L, Y. C. and Chi, Y. P. (2007).An innovative mobile approach for patient safety services: The case of a Taiwan health care provider. Technovation, 27, 342-351.

CHAU, S. and Turner, P. (2006). Utilisation of mobile hand-held devices for care management at an Australian aged care facility. Electronic Communication Research and Application, 5, 305-312.

CHUA, P. and Hu, P. J. (2001). Information technology acceptance by individual professionals: a model comparison approach. Decision Science, 32, 699-720.

COYE, M. J., Haselkorn, A. and Demello, S. (2009). Remote patient management: Technology-enabled innovation and evolving business models for chronic disease care. Health Affairs, 28, 126.

DAVIS, F. D. (1989). Perceived usefulness, perceived ease of use, and user acceptance of Information Technology. MIS Quarterly, 13, 319-339.

DOLAN, B. (2009). Mobi health news: Twice as many physicians use iPhones in 2009 [Online]. 2011 Chester Street Pub- lishing, Inc.. Available at: Date accessed: 12 Nov. 2011.

FANG, X., Chan, S., Brzeinski, J. and Xu, S. (2005). Moderating effects of task type on wireless technology acceptance. Journal of Management Information System 22, 125-57.

GUPTA, S. and Xu, H. (2010). Examining the relative influence of risk and control on intention to adopt risky technologies. Journal of Technology Management and Innovation. Available at: Date accessed: 13 Sep. 2012.

HAMOU, A., Guy, S., Lewden, B., Bilyea, A., Gwadry-Sridhar, F. and M. Bauer, M. 2010. Data collection with iPhone Web apps efficiently collecting patient data using mobile devices. 12th IEEE International. e-Health Networking Applications and Services (Healthcom).

HAN, S., Mustonen, P., Seppanen, M. and Kallio, M. (2006). Physicians’ acceptance of mobile communication technology: an exploratory study. International Journal of Mobile Communication 4, 48-69.

HAUX, R. (2006). Health Information System - past, present, future. International Journal of Medical Informatics, 268-281.

JOHNSON, C. M. and Turley, J. P. (2006). The significance of cognitive modelling in building healthcare interfaces. International Journal of Medical Informatics, 75, 163-172.

KALORAMA (2009). Wireless Opportunities in Healthcare. Kalorama Information.

KANG, Y. M., Cho, C. and Lee, S. (2011). Analysis of factors affecting the adoption of smartphones. IEEE Int’l Technology Management Conference. National Research Foundation of Korea (NRF).

KELLY, M. (2010). Smartphones: the new frontier for physicians. Pharmaforum [Online]. Available at: Date Accessed: 7 Oct. 2011.

KIRSCHNER, S. K. and Powell, N. (2005). Smartphones. Popular Science, 266, 77-86.

KLEIJEN, M., Wetzels, M. and Ruyter, K. 2004. Consumer acceptance of wireless finance. Journal of Financial Services Marketing, 8, 206-11.

LEUNG, G. M., Johnston, J. M., Tin, K. Y., Wong, I. O., Ho, L. M., Lam,W.W. and Lam,T. H. (2003). Randomised controlled trial of clinical decision support tools to improve learning of evidence based medicine in medical students. British Medical Journal, 327, 1090.

LU,Y., Lee, J. K., Sears, A. and Jacko, J. A. (2005). A review and framework of handheld computer adoption in healthcare. International Journal of Medical Informatics, 74.

MACQUEIRA MARíN, J. and Bruque Cámara, S. (2007). Grid information technology as a new technological tool for e-science, healthcare and life science. Journal of Technology Management and Innovation. Available at: Date accessed: 13 Sep. 2012.

MICHAEL, S. (2011). Application of smartphone technology in the management and treatment of mental illnesses. Master of Public Health, University of Pittsburg.

N.A. (2011). Apple’s app store downloads top 10 billion. Apple Press Info [Online]. Available at: Date accessed: 10 Jan. 2012.

PALM, J.-M., Colombet, I., Sicotte, C. and Degoulet, P. (2006). Determinants of user satisfaction with a clinical information system. In: AMIA 2006 Symposium Proceedings, 2006 Washington DC. 614-618.

PUTZER, G. J. and Park, Y. (2010). The effects of innovation factors on smartphone adoption among nurses in community hospitals. Perspectives in Health Information Management. 1 Jan. 2010. Available at: Date accessed: 10 Jul. 2012)

SARASOHN-KAHN, J. (2010). How smartphones are changing health care for consumers and providers [Online]. California HealthCare Foundation. Available at: Date accessed: 8 Jan. 2012.

SILVA, M. A., Tataronis, G. R. and Maas, B. (2003). Using personal digital assistants to document pharmacist cognitive services and estimate potential reimbursement. Am. J. Health-Syst. Pharm. 60, 911-915.

STANLEY, M. (2009). The mobile internet report: ramping faster than desktop internet, the mobile internet will be bigger than most think. Available at: Markets.pdf. Date accessed: 7 Oct. 2011. (2012). Smartphone [Online]. Available: Date accessed: 10 Jan. 2012.

WU, J.-H., Chen,Y.-C. and Greenese, R.A. (2009). Healthcare technology management competency and its impacts on IT–healthcare partnerships development. The International Journal of Medical Informatics, 78, 71-82.

WU, J. H. and S.C.Chang (2005). What drives mobile commerce? An empirical evaluation of the revised technology acceptance model. Information and Management, 42, 719-729.

YANGIL, P. and Chen, J. V. (2007). Acceptance and adoption of the innovative use of smartphone. Industrial Management and Data System, 107, 1349-1365.


Copyright (c)

2017 © Universidad Alberto Hurtado - Facultad de Economía y Negocios. 
Erasmo Escala 1835 - Santiago, Chile.
Economic Analysis Review | Observatorio Económico | Gestión y Tendencias 

Journal Supported by Chimera Innova Group