OLSEN, T. O.; WELO, T. Maximizing Product Innovation through Adaptive Application of User-Centered Methods for Defining Customer Value. Journal of Technology Management & Innovation, Santiago, Chile, v. 6, n. 4, p. 172–192, 2011. DOI: 10.4067/S0718-27242011000400013. Disponível em: https://www.jotmi.org/index.php/GT/article/view/art228. Acesso em: 8 mar. 2021.