TZENG, G.-H.; CHANG, H.-F. Applying Importance-Performance Analysis as a Service Quality Measure in Food Service Industry. Journal of Technology Management & Innovation, Santiago, Chile, v. 6, n. 3, p. 106–115, 2011. DOI: 10.4067/S0718-27242011000300008. Disponível em: https://www.jotmi.org/index.php/GT/article/view/art210. Acesso em: 26 apr. 2024.