TADDESE, F.; HIROSHI, O. Process Techno – Innovation Using TQM in Developing Countries. Journal of Technology Management & Innovation, Santiago, Chile, v. 5, n. 2, p. 47–65, 2010. DOI: 10.4067/S0718-27242010000200005. Disponível em: https://www.jotmi.org/index.php/GT/article/view/art155. Acesso em: 28 mar. 2024.