PINHEIRO, A. B. How Do Managers Control Technology-Intensive Work?. Journal of Technology Management & Innovation, Santiago, Chile, v. 5, n. 2, p. 1–12, 2010. DOI: 10.4067/S0718-27242010000200001. Disponível em: https://www.jotmi.org/index.php/GT/article/view/art151. Acesso em: 19 apr. 2024.