CAZZELL, Brian; ULMER, Jeffrey M. Measuring Excellence: A Closer Look at Malcolm Baldrige National Quality Award Winners in the Manufacturing Category. Journal of Technology Management & Innovation, Santiago, Chile, v. 4, n. 1, p. 134–142, 2009. DOI: 10.4067/S0718-27242009000100012. Disponível em: https://www.jotmi.org/index.php/GT/article/view/cas19. Acesso em: 23 may. 2024.