PALETTA, Francisco Carlos; VIEIRA JUNIOR, Nilson Dias. Information Technology and Communication and Best Practices in It Lifecycle Management. Journal of Technology Management and Innovation, Santiago, Chile, v. 3, n. 4, p. 80–94, 2009. DOI: 10.4067/S0718-27242008000200007. Disponível em: https://www.jotmi.org/index.php/GT/article/view/art99. Acesso em: 16 jul. 2025.