PALETTA, Francisco Carlos; VIEIRA JUNIOR, Nilson Dias. Information Technology and Communication and Best Practices in It Lifecycle Management. Journal of Technology Management & Innovation, Santiago, Chile, v. 3, n. 4, p. 80–94, 2009. DOI: 10.4067/S0718-27242008000200007. Disponível em: https://www.jotmi.org/index.php/GT/article/view/art99. Acesso em: 21 jun. 2024.