DWIVEDI, S. Identification of Facing Satisfaction Issues While Shopping Through Electronic Platforms in Gen-X and Y. Journal of Technology Management & Innovation, Santiago, Chile, v. 18, n. 3, p. 78–89, 2023. Disponível em: https://www.jotmi.org/index.php/GT/article/view/4238. Acesso em: 1 dec. 2023.