HIDALGO-ALCAZAR, C.; RUIZ, S.; SICILIA, M. Emotions and Cognitions When Reading Online Reviews: Effect on Tourism Service Image. Journal of Technology Management & Innovation, Santiago, Chile, v. 16, n. 4, p. 11–21, 2021. DOI: 10.4067/S0718-27242021000400011. Disponível em: https://www.jotmi.org/index.php/GT/article/view/3603. Acesso em: 25 apr. 2024.