GOTO, S. Technology Epiphany and an Integrated Product and Service. Journal of Technology Management & Innovation, Santiago, Chile, v. 12, n. 2, p. 34–44, 2017. DOI: 10.4067/S0718-27242017000200005. Disponível em: https://www.jotmi.org/index.php/GT/article/view/2424. Acesso em: 22 may. 2022.