STRAUB, T.; KOHLER, M.; HOTTUM, P.; ARRASS, V.; WELTER, D. Customer Integration in Service Innovation: An Exploratory Study. Journal of Technology Management & Innovation, Santiago, Chile, v. 8, n. 3, p. 25–33, 2013. DOI: 10.4067/S0718-27242013000400003. Disponível em: https://www.jotmi.org/index.php/GT/article/view/art393. Acesso em: 19 apr. 2024.