GRISE, P.; HUERTAS, M. K. Z. Choosing ICT Tools: Proposition of a Model to Deliver Value for Clients. Journal of Technology Management & Innovation, Santiago, Chile, v. 8, p. 189–200, 2013. DOI: 10.4067/S0718-27242013000300071. Disponível em: https://www.jotmi.org/index.php/GT/article/view/1239. Acesso em: 16 may. 2022.