CRUZ, S.; PAULINO, S. Public Service Innovation and Evaluation Indicators. Journal of Technology Management & Innovation, Santiago, Chile, v. 8, p. 285–297, 2013. DOI: 10.4067/S0718-27242013000300026. Disponível em: https://www.jotmi.org/index.php/GT/article/view/1152. Acesso em: 18 may. 2022.