TESEN AMANCIO, Arody; DIAZ OTINIANO, Julissa; PACHECO-PUMALEQUE, Liz. Optimisation of Administrative Processes Through Artificial Intelligence: Analysis of Adoption and Trust in Peruvian Companies in The Telecommunications Sector. Journal of Technology Management and Innovation, Santiago, Chile, v. 21, n. 1, p. 15–30, 2026. DOI: 10.4067/s0718-27242026000100015. Disponível em: https://www.jotmi.org/index.php/GT/article/view/4918. Acesso em: 7 jun. 2026.