BAUMAN, Antonina; BACHMANN, Reinhard. Online Consumer Trust: Trends in Research. Journal of Technology Management & Innovation, Santiago, Chile, v. 12, n. 2, p. 69–79, 2017. DOI: 10.4067/S0718-27242017000200008. Disponível em: https://www.jotmi.org/index.php/GT/article/view/2456. Acesso em: 5 jul. 2025.