@article{Petrillo_De Felice_2015, place={Santiago, Chile}, title={Multidimensional Balanced Efficiency Decision Model}, volume={10}, url={https://www.jotmi.org/index.php/GT/article/view/1908}, DOI={10.4067/S0718-27242015000300011}, abstractNote={<p style="margin: 0cm 0cm 0pt;"> </p><p>In this paper a multicriteria methodological approach, based on Balanced Scorecard (BSC) and Analytic Network Process (ANP), is proposed to evaluate competitiveness performance in luxury sector. A set of specific key performance indicators (KPIs) have been proposed. The contribution of our paper is to present the integration of two methodologies, BSC – a multiple perspective framework for performance assessment – and ANP – a decision-making tool to prioritize multiple performance perspectives and indicators and to generate a unified metric that incorporates diversified issues for conducting supply chain improvements. The BSC/ANP model is used to prioritize all performances within a luxury industry. A real case study is presented.</p><p style="margin: 0cm 0cm 0pt;"><span style="color: windowtext; font-family: 'Times New Roman','serif'; font-size: 12pt; mso-fareast-font-family: 'Arial Unicode MS';" lang="EN-US"> </span></p><p style="margin: 0cm 0cm 0pt;"> </p>}, number={3}, journal={Journal of Technology Management & Innovation}, author={Petrillo, Antonella and De Felice, Fabio}, year={2015}, month={Oct.}, pages={92–103} }