A Delphi Study of RFID Applicable Business Processes and Value Chain Activities in Retail

Mithu Bhattacharya; Irene Petrick; Tracy Mullen; Lynette Kvasny

doi:10.4067/S0718-27242011000300005

Authors

Mithu Bhattacharya College of Information Sciences and Technology, The Pennsylvania State University
Irene Petrick
Tracy Mullen
Lynette Kvasny

DOI:

https://doi.org/10.4067/S0718-27242011000300005

Keywords:

RFID, Delphi, retail, business processes, value chain activity

Abstract

For this research we use Delphi technique to identify the key business processes and value chain activities that are improved by RFID. Our Delphi study involves 74 experts from different domains such as consulting, retail, academia, and third party service providers. We also explored whether there is any difference in expert perceptions about RFID applicable business processes and value chain activities across different business associations.

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Author Biography

Mithu Bhattacharya, College of Information Sciences and Technology, The Pennsylvania State University

Phd Candidate, College of Information Sc. and Technology The Pennsylvania State University

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