A Delphi Study of RFID Applicable Business Processes and Value Chain Activities in Retail

Authors

  • Mithu Bhattacharya College of Information Sciences and Technology, The Pennsylvania State University
  • Irene Petrick
  • Tracy Mullen
  • Lynette Kvasny

DOI:

https://doi.org/10.4067/S0718-27242011000300005

Keywords:

RFID, Delphi, retail, business processes, value chain activity

Abstract

For this research we use Delphi technique to identify the key business processes and value chain activities that are improved by RFID. Our Delphi study involves 74 experts from different domains such as consulting, retail, academia, and third party service providers. We also explored whether there is any difference in expert perceptions about RFID applicable business processes and value chain activities across different business associations.

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Author Biography

Mithu Bhattacharya, College of Information Sciences and Technology, The Pennsylvania State University

Phd Candidate, College of Information Sc. and Technology The Pennsylvania State University

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Published

2011-07-05

How to Cite

Bhattacharya, M., Petrick, I., Mullen, T., & Kvasny, L. (2011). A Delphi Study of RFID Applicable Business Processes and Value Chain Activities in Retail. Journal of Technology Management & Innovation, 6(3), 63–81. https://doi.org/10.4067/S0718-27242011000300005

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Section

Research Articles